Estimates: Computerized estimates are done free of charge and at your convenience, no appointments required. Estimating time varies on the amount of damage, generally 20 minutes or so on minor damage. If your time is limited and you can’t wait, we can fax or e-mail the completed estimate to you. If you choose to have us do your repairs and your insurance requires photos, we can take digital photos and e-mail them along with your estimate.
Repair Process: If damage is minimal and your vehicle is safe to drive, we will schedule you as soon as possible. If replacement parts are required, we will order them and have them in-shop when you bring your vehicle in. This will help keep repair time minimal and is generally the process insurance companies prefer. If your vehicle is not safe to drive or is towed in, we will work with your insurance to complete the estimate, order parts, and schedule your vehicle for repairs. Repair time is dependent on the amount of damage. We will provide you with a target date for completion, barring any unforeseen problems. As always, our goal to complete repairs promptly and get your vehicle back to you. After repairs are completed an interior and exterior cleaning is done on all vehicles. We also do a ‘Quality Control Inspection’ to ensure everything was completed.
Paint: PPG has gone green and are leaders in the environmentally friendly waterborne paint technology. This is a durable product that matches easily and creates a beautiful finish. Their Envirobase High Performance Waterborne paints are backed with a ‘Lifetime Limited Paint Performance Guarantee’, good for as long as you own your vehicle. We also back our paint work with the same guarantee.
Insurance: We, at Pioneer Auto Body work with all insurance companies. Most companies have a Direct Repair Shop, but it is your choice where you have your car repaired. After estimates are completed and submitted to your insurance and you have authorized us to do the repairs, we then deal directly with the insurance company and keep you informed of any changes. Some companies have local adjusters who write their own estimates. We will work off their estimates as well and contact them if there are any discrepancies or additional repairs. Payment is usually issued directly to us or in both of our names, which you can simply sign over. If you have a deductible, it is due when you pick your vehicle up and are completely satisfied with the repairs.
Car Wash Services: At Pioneer Auto Body, Inc, we provide top-notch car wash services to keep your vehicle looking its best. Whether you drive a small car or a full-sized SUV, we have a service package to meet your needs. Call us now at 530-233-4492 to schedule your appointment and give your vehicle the shine it deserves!For Cars & Small SUVs:
- Outside Wash Only: $55
- Wash and Vacuum: $65
- Wash, Vacuum, and Wax: $275
- Outside Wash Only: $75
- Wash and Vacuum: $100
- Wash, Vacuum, and Wax: $300